Frequently Asked Questions

Yes, all data is encrypted and transmitted using Secure Socket Layer (SSL). All Visa and Mastercard transactions are accepted only through Secure Electronic Transaction (SET). Once we have verified that the credit card is accepted by SET, the system will then contact the emitting bank thus allowing the purchaser to make the purchase. Once the bank has confirmed the card authenticity, the debit will go through. Should this not be the case, the order will be cancelled.

What languages can be used to navigate across the babsBUY site?

The only language available on babsbuy.co.uk for now is English

Will I receive the same product seen in the photo?

Yes. We only sell product as depicted on babsbuy.co.uk

Can I receive periodic updates through my email address as to new arrivals and special offers from babsbuy.co.uk?

Yes. All you need to do is sign up for our Newsletter and you will receive news on all our new arrivals and babsbuy.co.uk promotional activity.

How can I retrieve my password if I forget it?

On the login page, click the "forgot password?" button and input your email address or phone number (if you initially registered with phone) to retrieve your password.

How do I know if I successfully completed my order?

Once your order or payment is submitted you would see a confirmation page and receive a confirmation email detailing your order information and status. If this email does not arrive, please contact us at info@babsbuy.co.uk

What should I do if I receive a faulty product?

We only sell products in picture-perfect condition so, in the exceptional circumstance that you should receive a faulty product, please contact us at info@babsbuy.co.uk

What should I do if I did not receive a purchased e-Product?

Usually, every e-Product purchased should be immediately available in the download section. If not, please contact us at info@babsbuy.co.uk

What should I do if I received the wrong product?

If, by mistake, you are sent a product you did not request, please contact us at info@babsbuy.co.uk

What should I do if I decided to return a physical product?

Please contact us at info@babsbuy.co.uk and state the product that you wish to return and the reason for the return. Please do note that returned product must retain the original tags and maintain its original condition otherwise the return will not be accepted.

What must I do to receive reimbursement if I return a product?

As soon as we receive the parcel containing the product, we will proceed with the repayment within 30 days of receipt of the returned parcel. You will be repaid with the same method originally used for your payment; should this have been Bank Transfer/Cheque/Cash on Delivery; you would need to provide us with the following details via email:

• Full name of the account holder
• Name of the bank
• Account number & Sort code
• IBAN number

What form of payment can I use to make my purchase?

Forms of payments available for now are Cheque, Bank Transfer and PayPal payment system, which accepts various credit cards. 

Cash On Delivery is also available for customers living within some certain London boroughs.

Why was my credit card declined?

• Check your card number is correctly typed.
• Check your card expiry date is current and correctly input.
• Check your card CVV number is correctly input.
• Make sure you have enough credit balance on your payment card and that you have not reached your credit limit.